Archive for Red stain

5 Questions to Ask Before Hiring a Carpet and Upholstery Cleaner

Carpet cleaning pre spray being mixed for commercial applicationWhen your pet has an accident on the carpet or someone has a spill it can be stressful enough, but choosing a “professional carpet cleaner” that best fits your needs can be more taxing.   There are a few factors that should be considered when making your final decision.   Having cleaned carpets in the Mountaintop PA, Berwick PA and Hazleton PA areas for 24 years, I highly recommend the following 5 steps for choosing a Professional Carpet Cleaning Company should be taken into consideration.     

  1. Narrowing Down the Field – first consult your warranty documents whether it’s upholstery or carpets.   The information provided by the manufacturer not only includes specific instructions for approved cleaning methods but most warranties now specify the certifications your cleaning company should possess.   Not following these guidelines may void your warranty.
  2. Look for an “IICRC” or “The Clean Trust” certified firm – when doing your research.   Companies like Services Etcetera Professional Carpet & Upholstery Cleaning and bearing these certifications are required to update their training regularly, adhere to a code of ethics and are usually the carpet mill’s preferred choice to handle warranty claims.
  3. Ask your Prospects – where they are located and if they are a franchise or chain operation.   Shopping locally, within 20-30 miles, will provide you more accurate references and better your chances at finding someone who wants a relationship rather than just another sale.   Remember, the handsome and knowledgeable serviceman in the TV commercial is not the person showing up at your door.
  4. Ask about a Guarantee – a reputable business either offers one with conditions or they won’t offer one at all.   Beware of the guy who promises the world because there is no magic wand and a true professional will usually under promise and try exceed your expectations.
  5. Word of Mouth Referrals – are an excellent source of information, ask a relative, friend or colleague.   Ask the company you call to provide the references; maybe they have a customer who had a situation similar to yours.   Having worked in the cleaning industry for over 23 years I maintain a file of report cards, pictures and other testimonials from my customers.

   After making your choice it’s a good idea to address your expectation up front to avoid any misunderstandings.   But the five questions you should be asking before you hire a carpet and upholstery cleaner are what does my warranty say, what certifications do they have, are they local, is there a guarantee and do they have references?

Hints and Tips for Cleaning Dye Stains from Carpet and Upholstery

While working in Mountain Top, PA last week I was presented with a fabric upholstered ottoman which I determined to be a cotton blend.   The customer’s son had broken a Halloween toy containing a red dye causing a 3 inch diameter red stain on the top of the stool.  

After inspecting the piece thoroughly, the customer decided to just have me try to just clean the stain at her home.   Having explained my concerns about what may have leaked underneath and into the cushion, I preceded to the process of cleaning.

My concern was that the unseen dye in the cushion may wick back up into the fabric during the drying process.   Fabrics and upholstery usually dry toward the surface where there is air movement.   Remaining soils and liquids are drawn from behind and may re-soil the area.

After working the spot for about 20 minutes, I dried the spot the best I could and everything looked OK.   I packed up and went home expecting the phone to ring the next morning.   Sure thing, the customer called to explain that her husband came home from work and prior to going to bed for the night commented that I had done a very nice job.   However the next morning the spot had returned.

red stain which returned after cleaning

Sometimes it’s not always what’s on the face of the fabric or carpet that’s cause for concern.   Spills and soils that have breached the back of the textile being cleaned require special attention.   In some case it is necessary to peel back the carpet or upholstery and treat the hidden damage underneath.  

We did re-clean the furnishing at our shop where we were able to control the drying time.    We did not have to remove the fabric, the red spot was removed and the customer satisfied.  In some cases simply drying the area may work for a while but the humidity of summer could re-activate the original problem.